Streaming Movies Troubleshooting
Problem: Can't fast forward movie
#1 Your name/password is case sensitive.
Also make sure there are no spaces
>
for example, MyPassWord is different from mypassword
#2 If your login was working, but
after heavy downloading, now it does not work:
> You have reached the 1500 MB / day / drive
limit. (Details...)
>
Your login will work again later (up to 23 hours), or try movies on a different
drive
#3 We may have changed your password due to excess usage.
> Check the log
#4 Delete your cookies
> Tools, Internet Explorer, Delete Cookies
#1 Install Windows Media Player
9
> Download here
> You can also use Radlight Player (free)
#2 I have a Mac and there is no picture, only sound
> Try MPlayer
for OSX
#3 Try to download the
movie.
> Right click on blue
"Download" button, Save As
Problem: Can't fast forward movie after downloaded
The file is probably
corrupt.
If you are not in the United States, data corruption is more likely.
> Try to download the movie again.
> Try a download manager such as GetRight, and also don't download more than 1 file simultaneously.
> If the movie still doesn't work, the file may be corrupt on our server. Please tell us which movie it is and we'll fix it.